Sales and delivery terms
Xsirius Books is owned by Xsirius (Peter Schmidt Mikkelsen), CVR no. 30979397, Rosenhøjvej 10, 8410 Rønde, telephone +45 30 71 39 50 and e-mail address firstname.lastname@example.org.
The following sales and delivery terms apply to the purchase of physical products at Xsirius Books.
Xsirius Books is open 24 hours a day. However, it may happen that the store is closed due to maintenance or field work in eg Greenland.
You can only make purchases when the store is open and accessible. To shop at Xsirius Books you must be at least 18 years of age and in possession of a valid payment card. If you have not yet reached the age of 18, you can still buy goods, however, if you have obtained your guardian's acceptance or otherwise have the legal right to conclude the purchase.
When you make an order you will automatically receive a receipt for receipt of your order. There is only an electronic receipt for receiving your order. We therefore reserve the right to cancel the order as a result of sold out items, key errors, technical problems, delivery failures and the like. situations.
Countries within the EU: All prices are current sales prices incl. VAT. Countries outside the EU: All prices are current sales prices excl. VAT
You can pay in the following ways: with D Dankort/VISA-Dankort, VISA/VISA-Electron, MasterCard/Maestro, og PayPal.
The amount is not withdrawn from your card before the item is shipped.
Customer prices for companies or public institutions
If you, as a company or public institution, have a large purchase (more than 25 items in one order) we can give you a favorable discount. discounts. The cancellation right lapses when you negotiate a special price.
Your order will be shipped as soon as possible after the order has been received.
We supply worldwide. Depending on the type of delivery chosen, a price is calculated based on country and number of books or other goods.
You have the right to cancel your purchase without justification within 30 days.
The cancellation period expires 30 days after the day on which you or another person you have chosen (but not the carrier) gets the goods in physical possession.
If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the deadline is extended to the following working day.
Exceptions to the right of cancellation
There is no right of withdrawal for companies and institutions.
How to exercise the right of withdrawal
You regret by notifying us that you regret. For example, you can send a letter or an e-mail, stating that you regret Xsirius Books, Rosenhøjvej 10, 8410 Rønde, phone +45 30 71 39 50 and e-mail address email@example.com.
We ask you to clearly state the order number.
The cancellation deadline is complied with if you send your notice that you regret the purchase before the withdrawal period has expired.
Return of goods and return costs
If you regret the purchase, the goods must be returned to:
Xsirius Books, Rosenhøjvej 10, DK-8410 Rønde, Denmark
You must pay for the return of the goods yourself. Returns must be made without undue delay and no later than 14 days after you have informed us that you wish to cancel your purchase. The deadline is met if you return the goods before the expiry of the 14 days.
When returning, you should ensure that the goods are securely wrapped. You have the responsibility for the package (s) until we receive it. Therefore, always save your postal receipt and possibly. track and trace number.
You must enclose a documentation of your purchase.
When you cancel your purchase, we will refund all payments received from you, including any delivery costs. However, delivery costs will only be refunded if you cancel your entire order.
We will refund the amount without undue delay and in any case within 14 days from the date we received your cancellation notice. We can, however, withhold the repayment until we have received the goods returned, or until you have submitted proof that the goods have been returned.
We will make such a refund with the same payment method as you used for the original transaction unless you have explicitly agreed otherwise. In any case, you will not be charged any fees due to the refund.
Testing the item
You are only liable for a possible. deterioration of the value of the goods due to other handling of the goods than is necessary to determine the nature of the goods, their characteristics and the manner in which they operate.
You must normally examine the product in the same way you can and must in a store, but you must not use it. If you have used it in a way that one may or may not in a business and we cannot resell it or cannot resell it at full price again, you must count on us deducting the depreciation in that amount. You need to get back. If the item no longer has a commercial value, we will not refund the purchase amount.
Complaint - If something is wrong with the item
Your purchase is covered by the Buying Act. This means that you can either get a defective item repaired, exchanged, money back or rejection of the price, depending on the specific situation. It is a requirement that the complaint is justified and that the defect has not arisen as a result of an incorrect use of the product or other damaging behavior.
You can advertise deficiencies in the product within 24 months from the time of delivery by contacting us at e-mail firstname.lastname@example.org.
Return of a defective or defective item must be made after prior contact with Xsirius Books, who will send a prepaid return slip. We ask you as detailed as possible what the problem is.
Information on remedies available
A complaint about a product or service purchased from us can be submitted to Konkurrence- og Forbrugerstyrelsens Center for Klageløsning, Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark. You can also appeal to Center for Klageløsning via www.forbrug.dk.
The EU Commission's online complaint portal can also be used for filing a complaint. This is particularly relevant if you are a consumer resident in another EU country. Complaint is submitted here: http://ec.europa.eu/odr. When submitting a complaint, you must state our e-mail address: email@example.com